Can a bank be liable for encouraging employees to solicit responses to a contest benefitting a local charity with links posted on their personal social media pages?
What is the FDIC’s concern about multiple NSF fees?
Can our bank prohibit (or strongly discourage) employees from listing their bank name on their personal Facebook page?
What is meant by “multiple presentments” of an item?
Do you have to display "Member FDIC" on Facebook posts if you are simply saying "Check out this new checking product" and provide readers with a link that takes them to a page with full disclosures?
What are examples of “must pay” items that a bank may subtract from an account’s available balance?
Our new marketing director believes we have to be on Facebook, Twitter and other social accounts, and believes having employees writing and making the posts will make us more transparent and friendly to our customers. What risks do we face with all-employee access?
Do we have to disclose the actual MAPR to all borrowers?
Can we report a past due loan to the credit bureau when SCRA protections apply?
If a customer sends a Zelle or other platform for a P2P to purchase a cat for
example and they never receive the cat. We generally deny the dispute because they
authorized the payment but from what I am hearing since they did not benefit from it we
should accept the claim and take the loss?