When a customer dies (individual account) and has 2 PODs on the account, do we continue to pay ACH drafts (utilities, insurance, etc.) on the account?
Also, I didn’t understand the paying interest on interest bearing accounts. We have NOW accounts that have one owner and certificates of deposit. Do we stop paying interest on these interest-bearing accounts?
What is the most common way that banks record or log complaints and inquiries to have available when the examiners come in looking to see what we have?
What is a good way to meet Regulation E deadlines on time to avoid penalties?
Is it possible to reduce complex Regulation E process transaction time?
What is making banks rethink back office automation vs. manual processing for dispute tracking?
A customer had a charge out of his account six months ago. That’s old and means he has unlimited liability so we don’t have to investigate it. Is that right?
What is our obligation under Reg E if a spouse on an account wants to file disputes for charges incurred by the other spouse on the account?
When does your bank, as an employer, trigger FCRA obligations?
Must we go through the formalities of an investigation and document what we’ve done such as paying provisional credit on claims that were made timely?
FCRA lawsuits are on the rise – what claims do plaintiffs frequently bring against banks in class action suits?