We have an IRA customer who has passed away. The beneficiaries want the checks made payable to them without the IRA being transferred into the beneficiaries' names. Can we do that?
Would a student identification card be an appropriate ID for a minor account if they dont have a drivers license or state ID? The parent/guardian is on the account with them and we do have sufficient ID for them.
We are reviewing our ability to deny debit card claims, whether it be a dispute or fraud case. If we have sufficient information to initiate and investigation, but don't have sufficient information to determine it an error occurred or didn't occur, are we able to decline the claim based on the fact that in the course of our investigation, the information we have does not support the customer's claim? For example, we have a customer claiming fraud, who states they have the card in possession but did not make the purchase. If during the course of our investigation we can see that the item in question was in fact delivered to the customer's home address, can we deny it for stating that it appears the customers benefited from that transaction since the item purchased was delivered to the address on file?
As part of the Reg E Error resolution process, (for an unauthorized debit card transaction), are we required to send a letter to the customer once the case has been investigated to let them know whether provisional credit will be rescinded or not? Currently we are only sending a letter when provisional credit is being revoked, not when the customer is being allowed to keep it.
I have a Reg E question concerning overdraft protection. If an account is not permitted to have our overdraft protection product (bounce protection) and a POS or ATM overdraws the account, are we allowed to charge the account an NSF fee? (This pertains to employee accounts, business accounts and our student checking accounts.)