Most Popular Compliance Content
Optimizing complaint log use
03/07/2022
What is the most common way that banks record or log complaints and inquiries to have available when the examiners come in looking to see what we have?
A Reg E claims 1st question
02/27/2022
What is our obligation under Reg E if a spouse on an account wants to file disputes for charges incurred by the other spouse on the account?
3 items for Reg E liability
02/27/2022
A customer had a charge out of his account six months ago. That’s old and means he has unlimited liability so we don’t have to investigate it. Is that right?
Returning POS transfers
02/20/2022
Is there a possibility that POS transactions can be returned the same way ACH transactions are?
Periodic Statement Revisions Allowed?
02/20/2022
Our current periodic deposit account statements show all the required parts for compliance required at 1030.6(a). We show the APY Earned based on the General Formula from Appendix A-2.2.A. If we decide to remove only the “Interest Rate” reflected on all periodic deposit account statements going forward, could we be out of compliance with 1030.6(a)? Also, if we continue to leave the interest rate on the periodic statements, would it be an UDAAP issue, potentially causing confusion for consumers to see a different interest rate on periodic statements than what is on their TISA, due to fluctuations on deposits and debits?