We are now scanning all of our deposit and loan documents for our customers. Is there any reason to "block" our lenders from viewing all the documents - such as a drivers license? Currently our lenders are blocked from viewing all deposit documents as well as CIF documents - signature cards, resolutions, trusts, drivers license, etc. Our lenders are required to capture the information from the drivers license when completing the loan application. I can remember back when we had loan files that we weren't allowed to keep a copy of the DL in the file. But now that they are scanned, do they need to be "blocked" from certain employees for viewing?
What is the record retention period for customer complaint information?
What is the current advertising record retention requirements for TILA, RESPA and TIS advertising?
How often should we update our document retention policy?
What's the "best way" to scan documents?
What is the most efficient way to scan a single loan document?
What is the best way to add electronic documents to a customer account?
What business unit should own a record retention policy?
What's the best way to reduce paper at our bank?
Is OCR better than using barcodes?