What does "forms fill" mean?
What's the difference between bulk indexing and individual indexing?
Desktop scanner vs. batch capture scanner - which is better?
What is Zone OCR technology?
The bank for which I work utilizes a third party to record phone calls for QA purposes as well as to just have a recording of these Credit Card Phone inquiries from customers. I can't find anywhere where it is regulated how long phone records should be retained. Is it a Reg Z consideration? Part of a fraud case? If indeed only used for QA then does the business need to determine the retention? Is it considered Consumer correspondence? I am in the state of NE. We also do business in IL, KS, CO.
What are some guidelines for destroying (or retaining) documents?
How do banks structure document retention timelines?
Where can I get guidance on record retention guidelines for the state of Georgia.
Our current Record Retention Schedule calls for closed deposit account signature cards to be retained permanently. This was established years ago based on some general threat of civil liability. I would like to establish a retention period for signature cards based on banking regulations.
Can you tell me what the required retention period is for signature cards based on Federal and Massachusetts legal requirements?
Where would I find a retention schedule for MN?