Is there a minimum or maximum length of time that a stop payment order for Expense Checks is applicable?
How will the new FDCPA rules impact first-person collections?
We ran a contest and no prize was over $300. We didn’t need to collect non-public private information from the winners since the prizes were small, did we?
What can we do about a dated and outstanding expense check which is less than $50.00? We cannot locate the payee (an individual).
A customer called to report two person-to-person (P2P) transactions as unauthorized. The transactions were done using a mobile phone and our bank app. The customer stated that she recently purchased a new phone and traded in her old phone. She also stated that she did not clear her old phone of personal information before trading it in. Our Digital Services User Agreement states that we (the bank) will not be held liable if the customer provides their password or other access info to any other person. Therefore, the customer's case was denied. Would we be in violation of Reg. E for denying this case? These were the only P2P transactions ever on this customers account, and the mobile login history shows a login on the date of the charges with one phone, then a login with a different phone a few days later.