11/06/2016
What is the Regulation E requirement for reporting an ACH Debit card transaction on a periodic statement?
10/30/2016
Is the Regulation E remittance transfer receipt required for regular consumers or does this also pertain to "business" consumers? I have a bank audit I'm working on and they have more than 100 foreign wires per year but the majority are for business accounts. Also, are there other methods of disclosure for this portion of Reg E such as monthly statement?
09/25/2016
Is signature needed for OD transfer service? Our "overdraft" product does not qualify as overdraft under 12 CFR 1005, as it's simply a transfer between the consumers accounts. The consumer receives two free transfers per year but is subsequently charged $0.50 for each transfer thereafter. Is the consumer's signature required to link his/her deposit accounts for this "overdraft" service?
04/24/2016
We do not approve overdrafts unless a customer has a line of credit or ties a savings account to the checking. Should we be obtaining an opt-in so we can charge a fee if the customer does not have available funds in the line of credit or savings account?
03/06/2016
If I have given the consumer direct or final credit for their claim and realized it was for the incorrect amount the next day, can I reverse and correct the posting after speaking to the consumer?
03/06/2016
A customer comes in to file a non-fraud debit card dispute. If the merchant has promised to credit the customer for the charge, how long must we wait for them to do this before filing a chargeback? Do we need still to credit our customer within the 10 business days?
12/12/2015
If our customer's computer is compromised due to their lack of security, and external transfers are fraudulently made from the customer's account to another financial institution, according to our customer, does Regulation E apply to these transactions? We contacted the RDFI and requested the funds be returned using R06, but the funds were already gone.
11/08/2015
Can you tell me the required signage for an ATM?
11/08/2015
A consumer customer had 76 WEB/ACH unauthorized transactions occur between July 8, 2014, and July 27, 2015, totaling $74,143. The bank was able to return the most current 60 day transactions to the originating bank. The transactions were performed by the customer's secretary to pay her personal bills. What is the remaining liability to the bank?
11/01/2015
Reg E - If a customer reports a dispute on a debit card item that is still pending, does our 10-day provisional credit begin when they report the pending item or when the item actually hard posts to the account? If it starts while the transaction is pending, what if the item posts after the 10 days?