01/19/2015
Is it necessary to provide a customer with a periodic statement for a monthly transfer of interest from a certificate of deposit to one of their accounts at another financial institution?
01/12/2015
Can a third party file a dispute on a deceased account? The person filing a dispute on his deceased mother's account claiming spouses of other family member used card and pin to withdraw funds. The POA submitted was null at Death and was written for DNR.
01/05/2015
How long do we need to retain completed debit card dispute forms? They are not electronically archived.
11/24/2014
Do you know of any Mastercard regulation that we are required to give provisional credit on a merchant dispute? Also would you have any sample letters for a merchant dispute vs a Reg E dispute?
11/03/2014
In regards to Reg E. When a dispute is resolved and an error is found that resulted in an overdraft fee assessed to the customer, as long as the overdraft fee is refunded, does the institution still need to state that the overdraft fee was refunded in the notice to the customer? Or, does Regulation just require that the fraudulent charge refunded be disclosed?
10/13/2014
A Reg E or Reg Z error was submitted from a customer through email or bank's website during non business hours. When does the claim start?
09/29/2014
As of now 2014 I understand Reg E does apply to business check cards. My question is the Business Check Card EFT disclosure. I need some guidelines as to what the disclosure will need to contain. bility, notification requirements, etc.
09/15/2014
If a Reg E claim is approved whether PIN-based or signature-based and we later determine that the transaction in question was completed by the cardholder, can we go back and deny? Claim closed and approved on 7/30/14; we found grounds for denial. The customer reported a purchase as unauthorized but merchandise was shipped to him directly.
09/08/2014
Recently (Jun 2014) the state of CT declared PTMs as part of the automated teller machines. Although an ATM/Debit card is not used to initiate a transaction, does a transaction performed at a PTM machine fall under Reg E because the PTM is now considered an automated teller machine?
09/01/2014
This question is in regards to Reg E. What constitutes proof to deny credit or reverse provisional credit under Reg E when a member files a dispute and claims transactions are unauthorized?