We include the EHL logo on our website where we offer home loans. We also use Twitter and Facebook, but do not use it there because it is on our site. Are we OK?
What is the new measure of tier 1 capital under the Community Bank Leverage Ratio (CBLR) Framework? When can my bank begin using it?
Should we obtain new W-8BEN on every nonresident alien customer?
During account setup, we would like for the CSR to setup the mobile app information on the core system. The customer will be able to use the app without having to go into mobile banking and completing a few steps. Should the customer sign any type of disclosure allowing us to do this? Is there anywhere I can find this information in a regulation?
What is the most common way that banks record or log complaints and inquiries to have available when the examiners come in looking to see what we have?