Can we retain an ACH credit as a recovery on a deposit account we have charged off? I understanding if the ACH is for government benefits the rules prohibit us from retaining the funds, however, this is a tax refund and I wonder if deposit sources can be treated differently.
For Reg D excessive transfers purposes from savings account, can a bank choose to use calendar month for one customer and statement cycle for another customer when both have the same account type, such as a money market deposit, so long as we use this consistently per customer?
A member filed a Reg E claim saying she did not purchase a purse with Macy's nor did she receive shipment. We did a 3-way call with the vendor and our member and the vendor was able to verify an email confirmation went to our member, the IP address was our members, and the shipment was delivered to our member. Due to all of these findings, the merchant declined a refund. Are we required to do anything more to recoup the members funds? Also, are we required to credit the member funds if the merchant will not provide credit?
Can we now use a revised Closing Disclosure to adjust a closing cost that’s increased after we’ve delivered the Closing Disclosure, and not have to absorb the increase?
Are we at the institution required to send valid/invalid claim notices when disputing remotely created checks (RCC), and if so, where is the requirement?