Most Popular Compliance Content
Job Duties of Bank Security Officers
10/03/2021
What does a bank security officer do?
Require Police Report to make Claim?
10/03/2021
If a mother allows her son to use her debit card and PIN, then another day the son takes the card and withdraws cash from the ATM (which we have video of him) and the mother does not want to press charges, does she have dispute rights? Can we the bank require the police report in order for her to make a claim? She says he does this all the time and he lives with her.
ACH Returned as NSF if made Deposit Online?
10/03/2021
We post ACH at 6:00 a.m. if a customer's ACH is negative it will be returned. My question involves when the customer makes an online deposit prior to the item actually being returned. The money is then available in the account to pay the item. Are we still able to return it NSF even though a deposit has been made into the account?
Handling Reg E claims on older transactions
10/03/2021
If an EFT claim is made long after the statement is sent showing the transaction, the rules of investigation don't apply. So why do we investigate any of these claims?
RFPA Certificate of Compliance
10/03/2021
Is it permissible for the government to simply give us the certificate of compliance at the same time they give us the subpoena?