A customer disputes ATM withdrawals because his wallet was stolen. In the wallet was his PIN and debit card. Due to all of the customers personal information that was stolen, the customer closed out their checking account. Normally, we would give provisional credit to the account that was debited. The customer has no other accounts with us now. How do we issue a provisional credit in this case?
If a customer writes their PIN number or keeps their PIN number with their debit card and then has unauthorized charges, do they still have chargeback rights?
Can a check that is payable to an individual be accepted for a loan payment?
My question is in regards to a returned item and the date that should be reported on the SAR. We were recently advised that the suspicious date for the returned item should be the date of the original deposit and not the date it was returned. But isn't the item being returned the suspicious nature of the transaction so shouldn't we use the returned date instead?
Can someone please tell me whether, for an IRA customer over 70 1/2 who has an RMD, does the federal tax withheld get deducted from the RMD amount or is it an additional % on top of the set RMD amount?