What is the most common way that banks record or log complaints and inquiries to have available when the examiners come in looking to see what we have?
A customer had a charge out of his account six months ago. That’s old and means he has unlimited liability so we don’t have to investigate it. Is that right?
Is it possible to reduce compliance issues with better imaging processes?
What is our obligation under Reg E if a spouse on an account wants to file disputes for charges incurred by the other spouse on the account?
What’s the best way to streamline QC on new account documents?
When does your bank, as an employer, trigger FCRA obligations?
Must we go through the formalities of an investigation and document what we’ve done such as paying provisional credit on claims that were made timely?
FCRA lawsuits are on the rise – what claims do plaintiffs frequently bring against banks in class action suits?
Why can't we hold customers liable for carrying their PIN with their card?
What is the single best way our bank can decrease the chances of being hit with a class action lawsuit?