If an EFT claim is made long after the statement is sent showing the transaction, the rules of investigation don't apply. So why do we investigate any of these claims?
We use a solution provider for our mobile application. Does the new mobile financial services guidance require our vendor to enhance security to meet expectations?
What are the key things I should look at when researching a compliance management system?
When do we start collecting the new fields required in the HMDA update and when will we be required to start reporting those new fields?
Is there a better way to ensure we are opening accounts that will not be a future liability?
I’m satisfied with our current system. Why should I switch the way we verify customers?
What is OCR technology?
What is the difference between Facsimile Signature vs. Digitized Signature
We are starting the process leading up to electronic statements. I asked that marketing offers be optional links. I would like compliance issues, such as notices of change, to be prominent either at the top of the statement page and/or appear automatically and require action on the part of the customer to move past the notice. I don't know yet what I will get. If we have the technology to obtain customer consent to receive electronic statements, I would think this would be a piece of cake. Of course, I am not a programmer. How are others handling this?
I am wondering if there are any specific regulations or guidelines pertaining to mobile banking. We are going to add a function onto our internet banking website that allows customers to choose an option to access their account(s) from their mobile devices. I would just like to know if we need to consider other compliance issues separate from internet banking.