I have a few questions regarding Reg CC: 1. For accounts less than a year old, and a check is over $500, we place it on a 2-day hold, is that allowable under the Reg? 2. For accounts open more than a year and checks more than $3k but less than $5k, we place it on a 2 day hold, is that allowable under the Reg? 3. Does Reg CC apply to A2A deposits or mobile deposits?
What’s the best way to streamline QC on new account documents?
What is our obligation under Reg E if a spouse on an account wants to file disputes for charges incurred by the other spouse on the account?
We want to promote debit card usage and management wants to have a monthly drawing for a $25 gift card. I think that this is not permitted since it would not allow non-customers to enter and bank customers with debit cards are the only ones who can win - am I correct? We have seen other banks do this in our area, so management thinks it is just fine.
We received notice from our core processor that we will be charged for a debit card transaction that is not our customer, the card is not on us and the merchant is not a customer. We are disputing this with our core processor but they say we will be charged for the transaction. Why can this transaction not be returned when it wasn't on us? I have no idea how it reached our core processor and was processed for our bank.