06/23/2019
If an EFT claim is made long after the statement is sent showing the transaction, the rules of investigation don't apply. So why do we investigate any of these claims?
06/23/2019
We have a LLC wanting to open a DBA under the LLC. The TIN number and the Article of Organization only has the LLC's name.
1. Does the LLC need to get an Certificate of Assumed Name filed with the Secretary of State?
2. Will they have to file the DBA at the county also? (We know at this time the DBA is filed under someone else's name at the county currently.)
06/23/2019
Is it still required for a bank to mail ACH debit notifications?
06/16/2019
Do you need to complete a new CIP form for a change of address?
06/16/2019
Is it legal for us to have a policy of prohibiting customers from engaging in marijuana-related businesses?
06/16/2019
When increasing a fee to drill a safety deposit box, do all customers need to be notified ahead of time?
06/16/2019
Our digital channel team would greatly appreciate your comments and confirmation of our understanding in order to comply with online account opening and funding for new clients with ACH Debits and the ability to hold funds.
The questions below relate to an online account opening process for new clients. After completing the online application, approved clients have the option to fund their new account with funds from an external source – an account they hold at another bank - via an ACH Debit and we are the ODFI.
1. Can we place a hold on the initial funds received as an ACH Debit? Our understanding is “yes” because:
· an ACH debit does not fall under the definition of an electronic payment under Reg. CC (II.Section229.2 Definitions (p)) Electronic Payment, which imposes no availability requirement, and we are free to hold the funds for a period that we determine. Restricting access to those funds would be reasonable to allow for the debit entry to reach the RDFI and be returned to our bank, the ODFI, if there is a problem.
· We are not receiving an ACH credit as we are the ODFI of the ACH debit, and NACHA has no say in when we credit the new account, so there would be no violation of NACHA rules.</ul>
2. Would we be required to provide a hold notice to our online account applicant of the delay in availability or a notice at the time the external funding option is selected that the funds may not be credited to the account for “2-3 days”, or available for “2-3 days” suffice?
Our understanding is:
· a notice that indicates funds may not be available for x days at the time the customer selects the external funding option and submits their authorization should suffice as it becomes part of our agreement when the customer selects that funding option.
· Reg. CC does not impose an availability requirement for ACH Debit transactions, so no Reg. CC hold notice is required.
3. Would our Reg. CC Policy – Funds Availability Notice, need to be updated to refer to availability from ACH Debit transactions?
· Model language is silent in this regard, any recommendations or suggestions are welcome.
06/09/2019
FFIEC Guidance on Privately Owned ATMs is ambiguous regarding registration and licensing requirements of Privately Owned ATMs and ATM Operators. Where can we locate specific guidance regarding licensing requirements by State/Parish/County for Privately Owned ATM Operators? We know what licenses are required by an entity to conduct business in general, however have not able to locate specific requirements for States other than those in the
North East for registering and licensing Privately Owned ATMs and ATM Operators.
06/09/2019
Our customer says "I canceled my account with the merchant" but does not provide any documents showing the account was canceled or says "my bill was suppose to be $23.00 but I was charged $37.00 and does not provide a receipt. Can the bank, since there is no evidence the error was invalid, decline the dispute?
06/09/2019
This question pertains to a Revocable Trust Account. Our client is reluctant to submit the entire Trust document and the attorneys version of what we
need to know does not include list of beneficiaries. Can we insure this account for more than $250,000 without knowing the exact number of
beneficiaries? What if they do submit a list, but make changes to the Trust afterwards without notifying us and the number of beneficiaries changes, are
we obligated to provide the insurance for all?
