I have questions pertaining to Reg E, specifically Card Disputes. 1) Can the Bank require that a customer sign a dispute affidavit after they have called to notify the bank of fraudulent activity? If so, how many days do they have to sign it? Can we wait for the signature before starting our investigation? 2) Can the Bank request the customer to resolve the disputed item with the merchant prior to the Bank taking over the investigation?
What is required in our notice to customers regarding the change to Reg CC?
How should we report a victim of Identity Theft on SAR Form? Should our customer`s information (victim) be added to Part 1 Subject Information? We have no information on predator.
Can the bank legally close or freeze an account that is suspected of money laundering and hold the funds in a general ledger account pending investigation?
Why does regulatory compliance cause significant overheads?