10/17/2021
We had a customer ask to start a voluntary escrow account on an existing loan. Do we need a new agreement?
10/10/2021
Why can't we hold a customer or member liable for having the PIN with the card?
10/10/2021
Our bank is now charging a $3 fee on paper statements in an effort to move everyone to online banking, where there would be no charge for the statement. Is this permissible by Reg?
10/10/2021
We received a call from a credit union on 9-1-21 informing us that a cashier's check on them was fraudulent. We sent that check out on 8-5-21. We waited 10 business days to give the customer credit. (8-20-21)
The customer has spent more than half the funds but I placed a hold on the remaining amount. Do credit unions not return through the Fed like banks? They sent us an Indemnification Agreement to sign and send the funds back. Could this be considered a Late Return? Help!
10/03/2021
If a mother allows her son to use her debit card and PIN, then another day the son takes the card and withdraws cash from the ATM (which we have video of him) and the mother does not want to press charges, does she have dispute rights? Can we the bank require the police report in order for her to make a claim? She says he does this all the time and he lives with her.
10/03/2021
We post ACH at 6:00 a.m. if a customer's ACH is negative it will be returned. My question involves when the customer makes an online deposit prior to the item actually being returned. The money is then available in the account to pay the item. Are we still able to return it NSF even though a deposit has been made into the account?
10/03/2021
If an EFT claim is made long after the statement is sent showing the transaction, the rules of investigation don't apply. So why do we investigate any of these claims?
10/03/2021
Is it permissible for the government to simply give us the certificate of compliance at the same time they give us the subpoena?
10/03/2021
Is it permissible for the government to simply give us the certificate of compliance at the same time they give us the subpoena?
09/26/2021
When an account requires two signatures to be present before the check is honored, how can the bank verify or allow an account like this to have ACH debit transactions or checks that have been converted into an ACH transaction? The bank does not want to be held liable for something like this if the two signatures are not available to verify.
