When did all this interest reporting begin on NRA?
What is required for my bank to qualify as an organization that can opt into the Community Bank Leverage Ratio (CBLR) Framework?
If our Bank is adopting an account closing survey and they want to send it to closed account customers by text and email, does this fall under the
CAN-SPAM rules? They are only requesting feedback, there is no promotional material.
If a customer changes their name due to a marriage or divorce and we collect the appropriate documentation, why is it best practice to receive a new
Do we have to close NRA interest-bearing accounts if we do not have FTIN?
If my bank qualifies for, and opts into, the Community Bank Leverage Ratio (CBLR) Framework for our March 31, 2020, Call Report, can we opt OUT of the Framework at a later date?
I am reviewing a debit card dispute and it is one that we denied because after investigating, we found out the customer had signed up for this
service, but I am still a little concerned with the way the provisional credit was handled. The bank received the dispute (in writing) on 11/9/18.
The final letter was mailed on 11/21/18; however, no provisional credit was ever given. I was under the impression that if we received the dispute in
writing, we need to give provisional credit within 10 days. Are we in compliance?
When advertising a CD special on a rate sheet that will be provided to customers, and the ad only indicates the CD special product name with a
statement that says, "ask us how to open your CD special," and nothing else, but the CD special has conditions and limitations that the regular CD
accounts do not, should a bank disclose on the rate sheet what those conditions and limits are that differ from the regular CD products that are
also listed on the rate sheet?
There is a fully disclosed addendum for the special that covers the Reg DD
disclosure requirements. However, this will only be provided if the special
is opened by the customer. My concern is that if the customer only requests
the rate sheet and doesn't open the account the customer will not receive
the addendum or the full scope of the special on the rate sheet and this may
be a little misleading if the customer comes back at a later date to open
the special and they find out there are conditions to be met on the product.
Should we obtain new W-8BEN on every nonresident alien customer?
During account setup, we would like for the CSR to setup the mobile app information on the core system. The customer will be able to use the app
without having to go into mobile banking and completing a few steps. Should the customer sign any type of disclosure allowing us to do this? Is there
anywhere I can find this information in a regulation?