Most Popular Compliance Content
Recurring charge canceled, is this a Reg E claim?
12/05/2021
Customer cancelled membership (gym) over the phone and the merchant has been charging the account. The customer has no cancelation evidence and never used the service. Do we treat the claim as merchant dispute or unauthorized?
Weblinking Requirements
12/05/2021
Do weblinking rules apply if a business has a link to us, and are we required to monitor this?
Is a voicemail a Reg E Claim?
11/28/2021
If a consumer leaves a voicemail stating name and account number and that there are a couple Amazon charges on their account that are not theirs, is that a valid notification of claim? Sometimes we cannot get back in touch with a member and if they didn't state specifically a date and amount does this still start the investigation timeclock?
PayPal was used – is this our Reg E claim?
11/28/2021
What if the customer says that they don’t have a PayPal account? And they don’t know how PayPal got their information, can you deny the claim and have them contact PayPal?
Package Delivered to Wrong Address – Reg E?
11/28/2021
When we receive a pre-arb for a fraud transaction that shows proof of delivery to the address on file, the tracking info just shows city and ZIP for it being delivered. But when the member went to the post office to get more info, it shows it was delivered to a different address in their neighborhood. Any advice on how we should proceed with these pre-arb responses if we do not have the ability to get the post office info to get the exact address?
