Must we go through the formalities of an investigation and document what we’ve done such as paying provisional credit on claims that were made timely?
Can a Trust own a LLC? We have a LLC acct with it's own EIN in which the owners want to add their trust to. Both owners are co-trustees of the trust. Can we add it to the business account, and if so how would we style the roles and title?
Why can't we hold customers liable for carrying their PIN with their card?
A customer had a charge out of his account six months ago. That’s old and means he has unlimited liability so we don’t have to investigate it. Is that right?
Under Regulation E, if a customer orders merchandise, can the bank not allow the customer to file a Reg E dispute for merchandise not received until 30 days has lapsed from the expected delivery date of the merchandise?
We have a customer who is a young and receives a very small paycheck. It looks like some really big deductions are held by the employer. Is this normal?
Are we allowed to use ChexSystems when a POA is used?
What is the most common way that banks record or log complaints and inquiries to have available when the examiners come in looking to see what we have?
Do we back file or amend a CTR?
Can a sole proprietor be exempt and if so how?