This is probably two questions I suppose, so I hope this isn't too taxing for a Monday morning?
1) Are we required to notify customers of ACH items that clear their account?
2) And if so, must we mail individual notices of activity, or is a statement adequate notification?
I've never heard of this, but I've also only worked where back office operations handled this type of stuff - so maybe I've missed something.
My comments are absolutely no reflection of, nor influenced by, my employer - take them at your own risk.