We have a systematic challenge whereby our system processes a prov credit letter on a dispute and prints the same night, however the posting of the actual prov credit doesn't occur until the next day. So, they're typically one day apart- questioning if we're not making the customer whole by not doing the same day? In general, everything is completed before the 10th business day.
We are also experiencing somewhat of the same issue for the crediting of fees- that occurs the same day; the credit for fees generally posts one day before the system processes the prov credit. Our regulator has indicated that at the time we give a refund of fees, we've determined an error occured, and thus we should be crediting the prov credit the same day. Anyone see this differently? If all this is done before the 10th business day, are we ok?