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#1072779 - 10/29/08 05:02 PM Address changes
Anonymous
Unregistered

Need some advice: I am no longer allowing address changes by phone and the bank is ripping me up into tiny little pieces. Does anyone allow by phone changes?

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#1072797 - 10/29/08 05:14 PM Re: Address changes Anonymous
Fallgirl Offline
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Fallgirl
Joined: Mar 2005
Posts: 432
Wisconsin
I had somewhat of the same issue. As an auditor, I don't feel taking address changes over the phone is a good idea. I've been able use the red flags identity theft as a reason to not accept them this way. We are allowing in rare circumstances exceptions to this rule, but an officer must approve the change and a letter is sent to the old and new address to verify the change is legitimate. The customer must sign the letter and return it before we will make the actual change.

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#1072884 - 10/29/08 06:05 PM Re: Address changes Fallgirl
Anonymous
Unregistered

We require a signature from eveyone before we do the change.

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#1073082 - 10/29/08 08:46 PM Re: Address changes Anonymous
#Just Jay Offline
10K Club
#Just Jay
Joined: Oct 2006
Posts: 14,390
Cheeseheadland
Ditto.
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#1073094 - 10/29/08 08:53 PM Re: Address changes #Just Jay
Kitty Offline
100 Club
Kitty
Joined: Mar 2001
Posts: 236
We have never allowed address changes over the phone. We accept them in person, by mail and by fax.

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#1073106 - 10/29/08 09:04 PM Re: Address changes Kitty
BrendaC Offline
Power Poster
BrendaC
Joined: Sep 2001
Posts: 6,029
Sweet Home AL
We allow changes by phone if the individual can satisfactorily answer identifying questions. Confirmation of the change is sent to both the old and new addresses.
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Life without Jesus is like an unsharpened pencil - it has no point.

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