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#1115561 - 01/22/09 09:28 PM Customer dispute outside reg e timframe
reknab Offline
Gold Star
Joined: Oct 2008
Posts: 256
not where I want to be
We have a customer who did not receive merchandise from a merchant. The merchant wrote a letter stating they will not be delivering the merchandise and to go to your bank to get your money. We are going to submit this through our processer but since it was reported outside of the 60 day timeframe do we have to provide provisional credit?

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eBanking / Technology
#1115611 - 01/22/09 10:02 PM Re: Customer dispute outside reg e timframe reknab
BrendaC Offline
Power Poster
BrendaC
Joined: Sep 2001
Posts: 6,029
Sweet Home AL
It was an authorized transaction; customer's dispute is with the merchant. As a courtesy you could agree to attempt a return, no provisional credit is required.

You might also want to alert the originating bank of the situation. I know I wouldn't want to be banking that merchant.
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