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#1123137 - 02/04/09 09:41 PM Debit Card Dispute - Reg E or Not
ItNeverEnds CRCM Offline
Platinum Poster
Joined: Oct 2006
Posts: 992
Looking for my sanity
Ok, this is a really basic stupid Reg E question so I apologize (I usually only work on fraud). A customer is disputing a charge made with her debit card because she said the merchant did not complete the transaction and she ended up paying cash. My initial thought is that this is unauthorized since the transaction wasn't supposed to be completed, but another part of me thinks it doesn't fit the definition because it was initiated by her. But isn't it still an error and have to be investigated? Any insight would be appreciated.
"The reason I talk to myself is because I'm the only one whose answers I accept."
- George Carlin

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eBanking / Technology
#1123152 - 02/04/09 09:48 PM Re: Debit Card Dispute - Reg E or Not ItNeverEnds CRCM
BrendaC Offline
Power Poster
Joined: Sep 2001
Posts: 6,029
Sweet Home AL
If the transaction was not completed and she paid in cash, it sounds unauthorized to me.
Life without Jesus is like an unsharpened pencil - it has no point.

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