We currently offer estatement services, however, we will be switching the online statement viewing format from html to pdf. Are we required to have our existing estatement customers re-consent via a pdf method in order to comply with the E-Sign act consent requirements? Or is it acceptable to rely on a general "online" consent without regard to the actual viewing format (pdf, html, etc)?

Any insight on this issue would be greatly appreciated!

You start all over again. New hardware/software disclosures (items that haven't changed need not be disclosed) and a new demonstrable consent. Customers who don't consent to the change for whatever reason (there will always be a few) must be provided statements in the old format, or given the option to withdraw consent. Those choosing to withdraw consent must be allowed to do so without the imposition of any fees for such withdrawal and without the imposition of any condition or consequence that was not disclosed at the time of the original consent to e-delivery.