We had an account that has been marked dormant have a check come thru the Fed for payment. We verified the signature to the signature card and contacted the customer to make sure that they wrote the check. Should we need any further written authorization from the customer? Should we make the customer come into the bank? The concern is that I will not be able to get the customer into the office before my return time frame runs out. Does any one have a dormant policy that reflects how to handle these situations or a policy that they can share?
Also, how do you handle HELOC checking accounts?