I like that CSB. They call you and now you can serve them better, personally, cross-selling as appropriate and confident that John really is John.
Although, I'm not sure 3 of 4 is high enough. It depends on the question. When I called one of my banks where I have a joint account, I was asked what my first car was. Well, I answered. They said it was wrong. OK, who answered the question the first time, my wife or I? I answer with what my wife drove when we met. That was her first car. Wrong. So I track her down and ask what her first car was. Well, the first she considered hers was this, but the first in her name was that, and the one I listed was hers, but wasn't what she would ever list. (Ugg)
My opinions are not necessarily my employers.
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell