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#1166167 - 04/17/09 10:40 PM Change in Terms Notification?
SusyG Offline
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Joined: Oct 2001
Posts: 120
In our online banking system, all customers have access to their statements whether or not they have opted-in to e-statements, so they still get printed statements also. We would like to change this so if a customer wants to view their statement online, they must opt-in to e-statements. The only place our E-statement product is disclosed as being available to all internet banking users is in our Internet Banking Agreement and Disclosure. Is a change in terms notification required? If so, under Reg E, Reg DD or both? And must it be in writing? We know customers need to be notified in advance from a customer service/courtesy issue, but not clear on regulatory notice.

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eBanking / Technology
#1167382 - 04/21/09 05:50 PM Re: Change in Terms Notification? SusyG
John Burnett Offline
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John Burnett
Joined: Oct 2000
Posts: 39,629
Cape Cod
The issue is not one for Regulation E or DD. It's a question of E-SIGN Act compliance. Your current legal situation is that you must prepare and deliver a written (ink on paper) statement under Regulation E. In order to make an e-statement the legal equivalent of the required written statement, you must (1) make certain that the e-statement conforms to the requirements of Regulations E and DD, and (2) obtain demonstrable consent from your customer. The demonstrable consent has to be preceded by the list of things in section 101(c)(1)(B) of E-SIGN (Click HERE for a copy of the law).
John S. Burnett
Fighting for Compliance since 1976
Bankers' Threads User #8

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