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#1187131 - 05/20/09 02:50 PM Request to Close CD
complygirl Offline
Platinum Poster
Joined: Oct 2004
Posts: 822
midwest
A non local customer of the bank mailed a written letter (which she signed) requesting that we close her CD, the original CD was include with the written letter, but the customer failed to endorse it. Will it suffice if we attach the signed letter to the CD to close it or should we mail it back requesting an endorsement on the actual CD? We did verify that the signature on the letter matches the customer's signature we have on file. Just not sure how we should handle this.

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#1187950 - 05/20/09 11:17 PM Re: Request to Close CD complygirl
Janedoe Offline
New Poster
Joined: Apr 2009
Posts: 13
You have authority to pay and have matched sigs so in your position I would pay.

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