Do you guys allow any employee to view any other employee account, or do you have security levels set so that they can only view their own account information? We are going through a conversion and our previous system tracked who looked at what and could be set pretty easily on who had access to different levels. The new system is not as friendly in setting up the parameters and has no tracking device so that testing could be done to determine if employees were checking things out they didn't have a need to know (i.e. anything other than helping an employee/customer complete a transaction). Thanks.

Our system's security parameters are set so employees have inquiry-only access to their own accounts, and transaction-only to other employee accounts.

What system are you currently on?

OSI

Ours has different levels of security. The lowest level, which is assigned to all employees besides executive officers allows employees read-only access to their account and nothing for other employees.

That one sounds like what our previous sytem offered....thanks.

We use the Jack Henry system and there are parameters for different security levels. There are also reports to show who is looking at what. We have our security levels set so that employees can only view their own accounts. The tellers are the only ones with transaction access, but can't view the account itself. Everyone I have ever talked to on this issue has indicated that this is the standard practice in our industry.

We use Horizon (From Fidelity formerly known as Alltel). Once our users have inquiry access, they have access to inquire on everyone. We have discussed the issue several times due to privacy concerns, but haven't gotten anywhere. Sorry I couldn't be more help.

This is Anon (original poster)-that is okay-actually, sometimes just knowing you are not the only one dealing with these issues is a help (you know, the misery loves company thing? ). Thanks and good luck on your side too.

Hi
We're on OSI also. Can you email me and tell me how you set that up? I'm at rcannon@nifcu.org.
Thanks

We use BISYS, and no employee is allowed to view employee accounts, or even do transactions. Not even your own. The only exception is Human Resources, they can view other employees and do transactions. If an employee needed a stop payment, they ask HR.

Hi,

I'm registered, but you have to forgive my ignorance. I'm still getting the hang of this system. How do I send a private email?

Thanks,
Cannonball

Forgiven. Click on the user name, click on "send a private message." A small envelope will appear in the upper left hand corner of the recipient's screen the next time he or she logs on. If they click on it, they will go to their "home" and see your message.

This message is directed to "Red"

This is interesting info you have given me regarding Horizon. We have inquired several times about this with our reps and they said there is no way to tell when employees are viewing other employee info. They also told us that there was no way for us to block information.

Where in NE are you located? I am in NY

We also use Fidelity/Horizon and you can put a confidential code on deposit accounts and each time one of the accounts is viewed, or a profile is viewed, a Security Audit Report is generated.

I'd be happy to share more info. PM me w/ your email address.