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#12081 - 11/09/01 03:01 PM Remote Network and PC Management by Service Providers
Dan Atkinson Offline
New Poster
Joined: Nov 2001
Posts: 1
Lindon, UT, USA
My company provides a managed computing service that remotely manages networks and PCs for other businesses. I am currently working with a community bank that is interested in our services, but is concerned about regulatory restrictions that may prohibit us from accessing their network and PCs remotely. Although we setup a firewall and VPN tunnel to ensure a secure connection, their network/PCs are connected to a service bureau that contains customer information (their concern is that we indirectly have access to this through their network). Is anyone aware of restrictions and whether our company needs to meet certain criteria to provide such services?

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eBanking / Technology
#12082 - 11/10/01 05:57 AM Re: Remote Network and PC Management by Service Providers
BrendaC Offline
Power Poster
BrendaC
Joined: Sep 2001
Posts: 6,029
Sweet Home AL
Look at the regulatory agencies' Web sites. There is a world of guidance out there on standards for third-party service providers and technology services.

OCC Bulletin OCC 2001-47 and Alert AL 2000-12 are good places to start.
http://www.occ.treas.gov/OCC_current.htm

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