A customer called a branch manager to ask if they had $20,000 cash on hand so they could withdraw funds from their account, which the customer said they needed for their mother to take on a trip overseas. The branch manager informed the customer they did not have $20,000 on hand, and referred the customer to a branch the next town over. While on the phone with the customer, the branch manager mentioned that a CTR would be needed. According to the branch manager, the customer seemed as if they were aware of CTR requirements but had not taken them into consideration, reportedly saying "oh yea - the $10,000 rule."
When the customer went to the branch the next town over, they withdrew only $9,900. During conversation, personnel asked the customer why they had changed the original amount, and the customer said they decided $20,000 in cash would be too much to bring overseas, so they would wire the rest.
Would you file a SAR on this activity?