We do not request that our mail be forwarded - if the customer has changed their address at post office, but not at bank, we will use data-bases to contact customer and request a signed change of address - since ID theft/fraud is so prevalent, we will ONLY change account addresses per our customer.
I myself had an experience with that this spring, where my hometown bank back in IL somehow, someway got a statement back with a change of address notice on it - my bank, where our families have banked for over 40 years, looked at it, saw the name was misspelled (didn't match mine) and changed the address anyway - needless to say I closed that account immediately!!!
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My comments are absolutely no reflection of, nor influenced by, my employer - take them at your own risk.