I have worked in a bank for too many years, so I am posting this question for some new thoughts. I may have my blinders on and maybe there really are other ways to do things. My question. In the past, if we do file maintenance on an account, it has been controled. In other words, teller, CSR, loan officer writes up F/M request, sends it to proper dept., change is made, someone else checks the next day. One of our Sr. Mgmt, who has been in a bank only a few years and always looks for the shortest, easiest way out wants the changes made without someone writing up a form and someone checking after the change is made. This seems to go totally against everything that I feel we should be doing, but then again, "that is how we always did it", maybe should not apply in this scenerio. Could someone in the audit field tell me what is really to be taking place here. Thanks for your help.