We are also not set up for e-statements. It is my understanding that a customer can not 'opt-out' of printed statements until and unless we can offer that customer an e-statement.
The customer can view the statement on-line, but we don't "proactively" tell the customer that the statement is available and here's a link.
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I hear and I forget. I see and I remember. I do and I understand.--Confucius