We have been passsing along this foreign transaction fee to our VISA card customers for some years now ( unfortunately it has not been in our disclosure form, we have very few international transactions due to very small cc portfolio). Recently a Director disputed the charge and wants it refunded to him. My questions are these:
1. others have been charged this in the past and we have not waived/refunded the fee, could this be a Reg. O issue if we refund for the director
2. If we decide to change our practice, since it is in customer favor, do we need to give advance notice because of the Credit Card reforms recently passed.
3. Is this something we should address specifically in our credit card agreeement.