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#1337350 - 02/04/10 02:46 PM Relay Phone Call Procedures/Verification
tpyles Offline
New Poster
Joined: Nov 2005
Posts: 9
I'm looking for some help on procedures that others are using for customer verification during a relay phone call. (for anyone that may not be familiar with a relay call - phone operator assisted call from someone that may be hearing impaired and communicates via computer)

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eBanking / Technology
#1337488 - 02/04/10 04:21 PM Re: Relay Phone Call Procedures/Verification tpyles
SunnyFL, CRCM Offline
100 Club
Joined: Sep 2004
Posts: 205
FL
We have had some attempted fraud with this type of call so I will be glad to share our procedures and an authorization form we developed for our customer(s) using this service. Please send me your email in a private message.

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#1337871 - 02/04/10 08:39 PM Re: Relay Phone Call Procedures/Verification SunnyFL, CRCM
tpyles Offline
New Poster
Joined: Nov 2005
Posts: 9
Did you get my PM? I've not done that before so I wasn't sure if I did it correctly.

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