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#1336894 - 02/03/10 07:34 PM Funny things customers say!
ApacheBelle72 Offline
Platinum Poster
Joined: Sep 2006
Posts: 652
I get so tickled at some of the questions I'm asked. A customer call a while back and said she could not come into the bank to make a deposit. Before I could tell her the options she said "Do you have a night suppository?" What do you say? I said yes as not to embarrass her. Sure enough that night we had a suppository from her! HA

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#1336904 - 02/03/10 07:40 PM Re: Funny things customers say! ApacheBelle72
Peepers Offline
10K Club
Joined: Jul 2002
Posts: 13,994
do we have a night suppository? no, but I get a similar feeling each time I open my pay check
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blah

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#1336928 - 02/03/10 07:50 PM Re: Funny things customers say! Peepers
lynnway Offline
100 Club
lynnway
Joined: Jun 2009
Posts: 212
Junior High
I once had a member tell me their mta card wasn't working. And this wasn't an elderly person, either.
_________________________
You don't win friends with salad...

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#1336929 - 02/03/10 07:50 PM Re: Funny things customers say! Peepers
East Texas Offline
Diamond Poster
East Texas
Joined: Apr 2006
Posts: 1,117
Can I have online banking if I don't have a computer?
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Romans 12: Read it...Live it...Don't blend in!!! smile

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#1336957 - 02/03/10 08:24 PM Re: Funny things customers say! East Texas
ApacheBelle72 Offline
Platinum Poster
Joined: Sep 2006
Posts: 652
Originally Posted By: East Texas
Can I have online banking if I don't have a computer?


Now that's funny!!!!

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#1336958 - 02/03/10 08:25 PM Re: Funny things customers say! ApacheBelle72
Spook-a-Muffin Offline
Power Poster
Joined: Aug 2008
Posts: 8,528
Elm Street - ish ♥
Not really... Public libraries anyone...
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I knew who I was this morning, but I've changed a few times since then.

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#1336962 - 02/03/10 08:27 PM Re: Funny things customers say! Spook-a-Muffin
GuitarDude Offline
Power Poster
GuitarDude
Joined: Nov 2004
Posts: 5,925
So Cal
Username:
Password:

[ ] Save password (do not check if using a public computer).

[SUBMIT]
_________________________
I've just writed a wrong.

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#1336966 - 02/03/10 08:30 PM Re: Funny things customers say! ApacheBelle72
lynnway Offline
100 Club
lynnway
Joined: Jun 2009
Posts: 212
Junior High
We used to give out wallet-size paper cards with the account number on it. I had a member come to me and tell me that it wouldn't work in the atm.
_________________________
You don't win friends with salad...

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#1336971 - 02/03/10 08:34 PM Re: Funny things customers say! GuitarDude
Buccs Offline
Power Poster
Joined: May 2009
Posts: 3,567
Ohio
Originally Posted By: Strange Customer
Is this Buccs?

Originally Posted By: Buccs
Yes ma'am, how may I help you?

Originally Posted By: Strange Customer
This is Jane Jenkins*. You sent me a letter the other day that says my account is in the rears $104.44...

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#1336985 - 02/03/10 08:46 PM Re: Funny things customers say! Buccs
Blade Scrapper Offline
Power Poster
Blade Scrapper
Joined: Aug 2004
Posts: 5,912
Outside A Garage
Quote:
You sent me a letter the other day that says my account is in the rears


the Li'l Smokies thread is over there>>>>>>>>
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...you guys, I'm going home

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#1337006 - 02/03/10 09:01 PM Re: Funny things customers say! Blade Scrapper
East Texas Offline
Diamond Poster
East Texas
Joined: Apr 2006
Posts: 1,117
How can I be overdrawn? I still have checks!
_________________________
Romans 12: Read it...Live it...Don't blend in!!! smile

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#1337024 - 02/03/10 09:14 PM Re: Funny things customers say! Blade Scrapper
Spivol Offline
Power Poster
Spivol
Joined: May 2005
Posts: 3,050
Tulsa, Ok
I have people come in and ask if we are a bank. I honestly can't believe that.

I have had people ask why their account was overdrawn and had to explain to them that they can't write checks when there is no money in the account.

I had a lady withdraw over $500.00 all in pennies to pay her electric bill once. That was funny, pain in the ass, but funny.

And my all time favorite is:
"Hey, your ATM didn't give me my money!!"
"How much did you ask for?"
"$50.00"
"Ok, well that ATM only dispenses in $20.00 incriments."
"I know...I asked for $50.00"
"You have to ask for $40.00 or $60.00."
"But I asked for $50.00, which is more than $40.00"
At this point I have to dumb it down even more and explain it like they are 6.
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It takes a long time but God dies too, but not before he'll stick it to you. - Issac Brock

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#1337025 - 02/03/10 09:15 PM Re: Funny things customers say! East Texas
East Texas Offline
Diamond Poster
East Texas
Joined: Apr 2006
Posts: 1,117
I know I am overdrawn $350 and that my $300 loan payment is behind, but will you cash my paycheck, let me go pay my warrant and then let me bring you back what's left?
_________________________
Romans 12: Read it...Live it...Don't blend in!!! smile

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#1337036 - 02/03/10 09:21 PM Re: Funny things customers say! East Texas
Spook-a-Muffin Offline
Power Poster
Joined: Aug 2008
Posts: 8,528
Elm Street - ish ♥
I owe you 400, but can i cash my 6000.00 refund check here?
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I knew who I was this morning, but I've changed a few times since then.

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#1337039 - 02/03/10 09:23 PM Re: Funny things customers say! East Texas
ApacheBelle72 Offline
Platinum Poster
Joined: Sep 2006
Posts: 652
These are great - keep them coming!

All time favorite:

If it is a holiday for some and not for the bank we will get calls all day asking us if we are open. duh

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#1337083 - 02/03/10 10:04 PM Re: Funny things customers say! ApacheBelle72
Sinatra Fan Offline
Power Poster
Sinatra Fan
Joined: Jul 2002
Posts: 5,568
New Jersey
Years ago, on an application for mortgage life insurance, a mortgagor completed the section for "physician" with the name of his doctor. Then, in parentheses next to it, he wrote "deceased."

(OK, looks like the doctor should have applied)

On a mortgage loan application, in the section labeled "Manner in which title will be held", an applicant wrote "tents by the entirety."

(oh, I see, that's why you need the loan, to buy an actual house)
Last edited by Sinatra Fan; 02/03/10 10:05 PM.
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Management is doing things right; leadership is doing the right things. Peter Drucker

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#1337086 - 02/03/10 10:07 PM Re: Funny things customers say! Sinatra Fan
Sinatra Fan Offline
Power Poster
Sinatra Fan
Joined: Jul 2002
Posts: 5,568
New Jersey
I had a delinquent mortgagor write me a letter pleading for time and leniency while she attempted to bring her account current. She pleaded: "please bare with me."

(Look, lady, I'll do whatever it takes to collect on our loans, but there are some things I just won't do.)
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Management is doing things right; leadership is doing the right things. Peter Drucker

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#1337091 - 02/03/10 10:15 PM Re: Funny things customers say! ApacheBelle72
HRH Okie Banker Offline
Power Poster
Joined: Jan 2003
Posts: 3,070
Oklahoma
I had a very nice 80 yo customer call to ask why we weren't reporting to the credit bureau that she was paying her house loan. I looked her up and told her I couldn't see that she had a mortgage loan with us. She proceeded to tell me "I know, it's a so-so bank" but you make the payments".

Bottom line - since the payments were coming out of a checking account with us - she thought we'd report that she was making her payment. This was not an ACH. Payments were made by check. Who better to report that, right? crazy

When I explained how it worked and told her she'd have to call the bank with the mortgage - do you know what she said "Well cr@pp!"

It was so funny and she was so nice throughout it all.
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Just working here until I get my letter from Hogwarts.

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#1337108 - 02/03/10 10:39 PM Re: Funny things customers say! HRH Okie Banker
GuitarDude Offline
Power Poster
GuitarDude
Joined: Nov 2004
Posts: 5,925
So Cal
At a previous bank, we received a letter from a customer upset that we were going to launch internet banking. She couldn't believe we would go there with all of the perversion out there on that internet. shocked
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I've just writed a wrong.

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#1337111 - 02/03/10 10:40 PM Re: Funny things customers say! GuitarDude
Peepers Offline
10K Club
Joined: Jul 2002
Posts: 13,994
^^^^ knows the perverted internet all too well
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blah

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#1337323 - 02/04/10 02:22 PM Re: Funny things customers say! Peepers
BoopGirl Offline
Junior Member
BoopGirl
Joined: Jul 2005
Posts: 47
Crazy Town
"I was told that I had insignificant funds and needed to make a deposit"

I'll say your funds are insignificant!

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#1337325 - 02/04/10 02:23 PM Re: Funny things customers say! Peepers
lynnway Offline
100 Club
lynnway
Joined: Jun 2009
Posts: 212
Junior High
I had a member come in and ask me why we had bounced her check. I explained to her that if she didn't have enough money in the account, the check would be returned. She then responded that she post-dated the check for that Friday,(she was getting paid) and that she told the person she gave the check to not to cash the check until Friday. The second I told her that it was illegal to write a check when she knew there wasn't enough to cover it, she got up and left suddenly.
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You don't win friends with salad...

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#1337424 - 02/04/10 03:39 PM Re: Funny things customers say! lynnway
chenin Offline
Diamond Poster
chenin
Joined: Jul 2007
Posts: 2,120
When I worked in lending I had a lady that wanted a loan to buy a Chevy Taco. It took me a minute to figure out that she meant a Tahoe... confused would you like salsa with that???

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#1337429 - 02/04/10 03:43 PM Re: Funny things customers say! chenin
Sinatra Fan Offline
Power Poster
Sinatra Fan
Joined: Jul 2002
Posts: 5,568
New Jersey
The funny thing is that there is a local Mexican restaurant (I think it's part of a chain) called "Chevy's"!
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Management is doing things right; leadership is doing the right things. Peter Drucker

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#1337430 - 02/04/10 03:43 PM Re: Funny things customers say! chenin
NotPerfect Offline
Platinum Poster
Joined: Jan 2009
Posts: 682
Midwest
My 5 year old, who's also a customer, wants to be a manager of a bank. Why? He said because the bank always has candy when he's there.

This kid thought every day was Trick or Treat when he came to visit my office. A co-worker would give him a plastic bag and he would walk all over Ops begging for candy and treats from my co-workers. And he usually filled that bag.

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