Our institution has a two strikes and your out rule as it relates to customers overdrawing their account by writing a check and subsequently going to the ATM and withdrawing the same monies, causing an overdraft status.
Historically we have automatically suspended their ATM/Check card privileges for 6 months without any type of notification, but now I am wanting to begin sending out a warning letter to let them know that this type of acitivity is about to cause them to lose their privileges.
Does anyone have a form letter they would be willing to share? The ones we have drafted are just sounding too harsh.
Any help would be appreciated.