as you have not recieved any reply I will take a stab. I used in a prior FI (insurance co). I did not know any of the Fees involved. It was difficult to learn but the vender provided onsite training and a phone number for support. I only used for a short period of time (got back to banking) but found it a powerful tool for two audits.
Best of luck
Opinions can be considered as coming from anywhere but my employer.