#1360815 - 03/19/10 03:45 PM
Re: Feeling Frustrated
Anonymous
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10K Club
Joined: Oct 2000
Posts: 10,180
Toano, VA
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It's often a huge waste of time teaching regulations to bank employees. Instead, concentrate on digesting the regs and developing procedures and systems that will improve your chances of complying. Be sure the procedures and system changes make sense to the operations staff that supports the affected business unit(s). Then, teach the procedures.
Sometimes, very simple adjustments can make a big difference. A couple of examples:
- My CTR review staff was experiencing great difficulty distinguishing between large cash transactions (reportable) and "look alike" large cash transactions (not reportable.) Look-alikes resulted with tellers used a cash ticket as the offsetting entry in a two step transaction such as a large check presented for split deposit into two accounts. The usual practice had been to debit "cash items in process" and credit "cash" for an equal amount. Then the teller would debit "cash" for the two deposit amounts and credit the accounts involved. There was never any cash on the counter, but a reviewer could not tell that from the record created with the cash tickets. Our solution was to establish two new tran codes which we nicknamed "cash look-alike in" and "cash look-alike out." The final process change was to reprint our cash tickets as two-sided documents: real cash in/out on one side and look-alikes on the other. Tellers liked the new process (because the CTR reviewers stopped hassling them), reviewers loved it (because it eliminated their biggest waste of time), branch management liked it (because it was cheap, simple, and effective), and I loved it!
- Forms with check boxes were a constant source of errors and (more often) omissions. Wherever possible, we reworded the forms with default language and the ability to override. For example, Reg. Z requires a disclosure when loans contain a demand feature. Since very few loans actually had a demand feature, we reworded the forms to say "This loan does not have a demand feature unless this box is checked. [ ]" With the new wording, the form always disclosed something, and since omissions had always been a bigger problem than errors, we improved our odds of getting it right.
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...gone fishing.
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#1366343 - 03/30/10 05:22 PM
Re: Feeling Frustrated
BrendaC
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Power Poster
Joined: Jan 2003
Posts: 3,070
Oklahoma
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I agree with Randy. I have been put in positions where I had to train myself to give my 110% and walk away at the end of the day knowing I had done my part or I think it would have driven me crazy. I was able (eventually) to train myself to leave it all at the office. I don't talk about work at home and I don't allow it to "own" me. It got me through some tough times with at least most of my mental faculties still intact, and never having succumbed to medicinal remedies.
I am grateful that God has helped me learn how to refocus. I am NOT saying it was easy. But it can be done. Agreed. I had to get to the point that I CAN'T make them do it right or learn. It took me years and years to understand that. I just have to be sure that I gave them all the training and tools necessary. I'm no longer responsible for them and I now understand that. I'm only responsible to my conscience and that I did 110% of my job and that management has no doubts. I'm so lucky in the management of this organization and in my boss. She knows and appreciates my commitment to this organization and to her. Sorry if that sounds preachy, but it wasn't easy getting to this stage.
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Just working here until I get my letter from Hogwarts.
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