This is not a credit account right? So, if you aren't going to allow a signer because of ChexSystems, you would have to tell the owner. You, however, are not releasing the information regarding why you made your decision, just that the person they wanted to add as a signer can contact you with any questions.
That's how we have handled it. Not sure what privacy issue would be impacted here - again you are not releasing any information about the signer. I would not, however, tell the owner that the denial is based on info received.
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My comments are absolutely no reflection of, nor influenced by, my employer - take them at your own risk.