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#139017 - 12/12/03 02:12 PM
Re: Bank Newsletters anyone?
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Power Poster
Joined: Jul 2002
Posts: 5,568
New Jersey
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OK, I'm officially jealous. I put out a technology newsletter here a few years ago, and everyone either ignored it or tolerated it. I have found that, when dealing with difficult or complicated matters, a question and answer format is helpful. Every year at escrow analysis time I give my staff a memo to remind them of what it's about, and I include questions that I think customers will ask (along with the answers, of course). You could title the section "Questions From the (Compliance) Queen," and tell them there will be the devil to pay if they don't listen up!
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Management is doing things right; leadership is doing the right things. Peter Drucker
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#139020 - 12/12/03 02:34 PM
Re: Bank Newsletters anyone?
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Power Poster
Joined: Dec 2002
Posts: 4,615
SC
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Keep it simple, don't quote regs, make sure you don't concentrate on one area of the bank and ignore others, use examples or questions that may come up in real life, ask the departments in the bank for their input on what they would find helpful. Have fun and good luck.
_________________________
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#139023 - 12/12/03 03:18 PM
Re: Bank Newsletters anyone?
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10K Club
Joined: Dec 2002
Posts: 40,766
Turnpike Exit 10
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I was sort of thinking of addressing compliance hot topics from a consumer point of view, so they can maybe see what might on in the customer's mind and help them provide better service.
Any thoughts on that?
_________________________
Get your facts first, then you can distort them as you please. - Mark Twain
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#139025 - 12/12/03 03:34 PM
Re: Bank Newsletters anyone?
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Gold Star
Joined: Oct 2000
Posts: 398
Derry, NH
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I have published a monthly compliance newsletter for almost nine years. I have changed formats several times but I now use one of the templates in Microsoft Word. The newsletter is sent out as an attachment via email at the beginning of each month. Content varies but it is primarily compliance related to identify continuing and emerging issues. I also give heads up on examination issues from other banks and from my network connections. The distribution of theemnewsletter is sent to directors, officers, and management staff.
_________________________
Allan D. Virr, CRCM,CRP Compliance Audit Solutions, LLC
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#139026 - 12/12/03 04:13 PM
Re: Bank Newsletters anyone?
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Power Poster
Joined: Jul 2003
Posts: 2,675
Austin Texas
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Maria, if you'll PM, I'll send you a link to one of our on-line newsletters where I place an article called 'The Training Corner' and we periodically address compliance.
_________________________
My comments are absolutely no reflection of, nor influenced by, my employer - take them at your own risk.
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#139027 - 12/12/03 04:15 PM
Re: Bank Newsletters anyone?
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10K Club
Joined: Nov 2000
Posts: 18,762
Central City, NE
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Quote:
Quote:
Have a monthly quiz, with the answers at the back of the newsletter.
Can I just pilfer yours, David?
As long as I don't know - why not?
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#139028 - 12/12/03 04:36 PM
Re: Bank Newsletters anyone?
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10K Club
Joined: Dec 2002
Posts: 40,766
Turnpike Exit 10
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Thanks everyone! Great stuff.
_________________________
Get your facts first, then you can distort them as you please. - Mark Twain
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#139029 - 12/12/03 05:30 PM
Re: Bank Newsletters anyone?
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Diamond Poster
Joined: May 2003
Posts: 1,373
Austin, TX
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I would recommend some sort of centerfold. Compliance Officer of the Month?
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#139030 - 12/12/03 05:34 PM
Re: Bank Newsletters anyone?
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Power Poster
Joined: Nov 2001
Posts: 6,719
PA
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Quote:
I would recommend some sort of centerfold. Compliance Officer of the Month?
Well, that will grab some attention, but I'm sure everyone will claim to "only read the newsletter for the articles."
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#139032 - 12/12/03 06:16 PM
Re: Bank Newsletters anyone?
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Anonymous
Unregistered
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We had about a page in the company’s monthly newsletter for compliance articles.
Because of the adult audience, the most effective articles we found were those in a dialog format rather than a textbook style. They may start out:
"Hi, my name is Susie, and I'm a consumer loan underwriter. We had lunch yesterday with the Compliance Officer and the conversation turned into Fair Lending. We learned that fair lending applies to all types of loans and not only mortgage loans. Some of the things that I didn’t know were . . . "
Surprisingly we got e-mails and phone questions after each publication.
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#139033 - 12/12/03 06:30 PM
Re: Bank Newsletters anyone?
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Power Poster
Joined: Nov 2001
Posts: 7,983
FINALLY ABOVE the gnat line
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Q & A's are excellent. People like to know they aren't the only ones in the bank asking those questions. We're revamping our corporate newsletter and they asked me to create a column for compliance. I've decided to stick with a compliance calendar indicating important compliance dates, i.e. BSA Biennial reviews due, CRA/HMDA deadlines, compliance training events, etc. AND I'm incorporating an "impending doom" section at the bottom of the calendar that provides a brief paragraph of new and or revised laws/regulations to give the staff a heads up. I don't think I'll really call it impending doom, but I have to think of a catchy title for that section. Any ideas?
_________________________
"Once you learn to read, you will be forever free." - Frederick Douglass
My Opinion Only.
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#139035 - 12/12/03 07:48 PM
Re: Bank Newsletters anyone?
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Gold Star
Joined: Feb 2002
Posts: 461
Mississippi River Valley
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Over the last couple of years I have had a page in our company monthly newsletter that is distributed to all employees with their paystub. In it I have had standard type of articles, word find and crossword puzzles, Q&As, short quizes, etc. Anything I can come up with.
I will periodically run a "special" in there. Such as 'the first five people to contact me with the correct answer to the following question will receive special prize.' The prizes vary each time. Sometimes it's lunch on me, a christmas present (mug w/ package of hot coco, candy cane), etc. Or any 'fun items' that I can get from the Marketing Dept that staff usually doesn't have access to.
Once in a while it is mandatory training with questions that staff has to respond to. I then track the responses to insure I've recevied all that is required. I've even published the participation results from each of our affiliate locations. ........Bank location........% of Participation ..........AB........................100% ..........ABC........................48% I list all 20-banks and the percentage. At first the participation percentages were small, but since management and staff saw the percentages being published staff the percentages have increased.
There have been some great responses to this posting that I have gotten new ideas from. Thanks BOL!
_________________________
How long a minute is depends on what side of the bathroom door you're on.
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#139038 - 12/15/03 02:47 PM
Re: Bank Newsletters anyone?
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Power Poster
Joined: May 2001
Posts: 8,458
Somewhere
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Quote:
Maria, Copy the strategy used in the BOL monthly round-up. Hide the name of an employee in the newsletter, and the employee gets two days after the newsletter is made available to claim his or her prize. (The prize can be nominal - McD's Gift Certificates or something - but everyone wants to be a winner!)
Bonnie, awesome idea!!
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