Can someone help me out and tell me if we are allowed to profit on charging flood certification fees to our customers? Our flood cert company charges us $17 per certification and we want to charge the customer $20. It seems like I read somewhere that we cannot profit from flood cert fees or cbi fees. ??? Thanks.

That is up-charging and up-charging is a violation of RESPA and I can speak from experience. One of my first tasks after being hired was to clean up a reimbursement order. Our vendor lowered their price and no one made the adjustment in the system and I had to scrub 2 years (back to the date the price was lowered) of files and make appropriate refunds. Needless to say my first 60 days here was not fun.

Yikes! Thanks Dan!!