Just a heads up as we get ready to fully embrace the Privacy Regulations, disclosures, etc.

Our Bank does not sell or share customer information except for the permissible purposes (servicing, credit reporting, etc.) However, one area that may create a stir for Banks out there is:

Your customer opens an account, and that name and address are ONLY for that account. Customer uses checks to pay bills or for purchases. Companies that receive these checks take customer's name and address off of the check to create mailing lists which they sell. Your customer gets junk mail to the name and address on the account they have opened with you. Customer now complains that your bank is "selling" his or her information!!!

The other area where third parties get customer information is from recorded Deeds of Trusts. When you record your TD, your customer may get a lot of junk mail and try to blame the Bank for "selling" his/her info.

How to prove you didn't do it? You might want to include this in your staff training in order to deal with irate/upset customers.