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#14156 - 03/27/02 03:08 PM
Branch Open on Saturday - No Officers
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Anonymous
Unregistered
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We have two branches open on saturday. We are looking at not having officers on sight. How do any of you handle this, cash limits, non-customer items etc. Please Help!
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#14158 - 03/27/02 03:43 PM
Re: Branch Open on Saturday - No Officers
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Anonymous
Unregistered
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We are looking at only haveing tellers on sight, no officers, managers or supervisors....they will not be able to get into the vault at all.
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#14159 - 03/27/02 03:58 PM
Re: Branch Open on Saturday - No Officers
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New Poster
Joined: Mar 2002
Posts: 12
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who will be able to approve transactions normally requiring supervisory/official approval?
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#14160 - 03/27/02 04:51 PM
Re: Branch Open on Saturday - No Officers
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Anonymous
Unregistered
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That is just the problem, Tellers will have to make these decisions, Only our drive up will be open so that helps. I just don't know how we will handle non customer items if cash is getting low. Tellers will not be able to get into the cash vault.
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#14161 - 03/27/02 05:43 PM
Re: Branch Open on Saturday - No Officers
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Anonymous
Unregistered
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Our Drive-up tellers at out Main Bank cannot get into our vault on Saturdays either. Our tellers know how much cash they will need for various times of the month; yours should too. You should be able to review your past cash records by branch and see the average amount of cash needed, then give them that approximate amount plus some extra for contingencies; each branch may not need the same amount of teller cash.
You can also schedule a mix of more experienced tellers with less experienced tellers. You will have to authorize one of the more experienced tellers to Ok large withdrawals, etc. on Saturdays.
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#14162 - 03/27/02 07:49 PM
Re: Branch Open on Saturday - No Officers
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Anonymous
Unregistered
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We have seven branches, six are open on Sunday. Any given Saturday we have 2 officers working - generally one at our main office and one at our busiest Saturday branch. Using this option we at least have an officer available by phone if something should happen or if an approval is needed. We also have designated Saturday "supervisors" in each location - in general these are either customer service reps or vault tellers who are authorized to approve checks, get into the vault, etc. They are given a little bit of extra training. As a security officer, I would feel very uncomfortable having my branches open with no officer available at all to assist with problems. You leave yourself open to a lot of liability.
Opinions expressed are my own and not necessarily that of my employer.
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#14163 - 03/28/02 04:06 PM
Re: Branch Open on Saturday - No Officers
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Gold Star
Joined: Dec 2001
Posts: 292
New England
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How do you secure your cash supply from Friday to Saturday, and again until Monday?
Do you assign all cash to single control or is some under dual control?
Do you open the night depository under dual control on Saturday?
_________________________
My opinions are not legal advice, not my employer's, and may change anytime.
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#14164 - 03/28/02 05:34 PM
Re: Branch Open on Saturday - No Officers
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Anonymous
Unregistered
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We can get into our Main Bank vault just not into the cash vault inside our MB vault, so our teller cash is secured in our Main vault teller lockers. Night deposit is opened under dual control on Saturday just like every other day. We do not require an officer presence for night deposit opening and processing - just two tellers. Each teller that is working Saturday requests extra cash at closing on Friday to cover Saturday. So say they normally have $5K as their maximum, on Saturday they would have up to twice that amount depending on the time of the month, when a holiday falls, etc. They also get extra wrapped coin for our business depositors; again your tellers should know what they need. Our Main Bank is really close to two of our branches so if necessary we could get additional cash from their vault; to my knowledge we have only had to do that once.
Sounds like from a lot of these posts that our tellers have a lot more autonomy that at some of the other banks. I am the officer in charge whenever I work a Saturday but I am rarely called on to perform anything in my capacity as officer except do the security checks when entering and leaving and the occasional large $ withdrawal.
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#14167 - 04/04/02 11:28 PM
Re: Branch Open on Saturday - No Officers
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Diamond Poster
Joined: Aug 2001
Posts: 1,033
Marysville, Ca.
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I agree with JacFSB completely. You are looking at problems with examiners and your bonding company and you are setting yourself up for default or losses. I once worked for a large institution that was open on Saturdays and as an officer of the bank I was required to work at a branch that was open on Saturdays at least once a month. And you know, it was really no big deal. These directions came from our Regional Office. You should approach your Executive Management with this scenario. You can replace Saturdays with comp time in officer positions. It works well because sometimes time is more precious than money.
_________________________
Tina A Sweet-Williams AVP Special Assets mailto:tsweet@goldcountrynb.com
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#14168 - 04/05/02 02:37 PM
Re: Branch Open on Saturday - No Officers
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Anonymous
Unregistered
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We have drive-in service only at all branches with a weekend duty officer assigned to our busiest branch and is on call for the weekend. The duty officer carries his notary stamp for emergency situations.
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#14170 - 12/16/02 10:15 PM
Re: Branch Open on Saturday - No Officers
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Anonymous
Unregistered
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I agree, as I have found that most bank tellers are of a young age and are not that experience. Officers are needed for banks that are opened on the weekends. We rotate officers, CSRs and tellers to where they only work about every third Saturday.
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#14171 - 12/16/02 10:21 PM
Re: Branch Open on Saturday - No Officers
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Power Poster
Joined: Jul 2001
Posts: 3,708
Las Vegas Nevada
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Sound like an ATM would work just as well. The thought behind being open on Saturdays is to provide customer service. If you can't provide anymore service than an ATM why be open at all.
To provide service you need a bank officer present.
_________________________
Compliance Analysis and Research - Software for your CRA/HMDA analysis needs
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#14173 - 12/16/02 11:16 PM
Re: Branch Open on Saturday - No Officers
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Power Poster
Joined: Jul 2001
Posts: 3,708
Las Vegas Nevada
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From a management perspective, if the only difference is cashing checks and giving out doggie bones, it might be an informative exercise to see what it cost a year to do this, vs putting in a couple of ATM's.
I realize thats very simplistic and without any understanding of competition and the market.
I do believe that customer service and costs aside, not having an officer on the premises, opens up the potential for fraud and loss.
Depending on what you are asking these employees to do, there is also a potential of being accused of asking non exempt employees to perform management functions without classifying or paying them as such. Maybe not in your state, but in California such things are possible.
_________________________
Compliance Analysis and Research - Software for your CRA/HMDA analysis needs
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