I'm currently performing a Certificate of Deposit audit, and I'm looking at certificates in demand status. Currently, our non-renewable CDs go into demand status upon maturity, and a notice of the CDs maturity is sent to the customer; while these certificates are listed on a system generated report, management currently doesn't take a very proactive approach to making further attempts at contacting the customer. I was wondering what controls other banks have for CDs in demand status. Our processing system won't allow us to put them into a dormant status because said status is on the account level and not on the certificate level of the system. We thought about placing a hold on the account to further protect the account. I appreciate any feedback.