Skip to content
Thread Options Tools
#143673 - 12/29/03 02:49 PM Collection telephone calls
Comply Offline
Gold Star
Joined: Oct 2003
Posts: 291
Looking for some good messages to leave on an answering machine. That will get the customer to actually return your call when bank employee is calling to collect a debt owed to bank. And stays away from any privacy violations.

Return to Top
General Discussion
#143674 - 12/29/03 02:59 PM Re: Collection telephone calls
P*Q Offline

Power Poster
Joined: May 2001
Posts: 8,458
We don't leave messages but most times they don't call back. We set aside a night or two per month and the person who makes the calls in the Loan Dept. stays until 8:00 p.m. or so to make calls. You get a much better success rate at reaching people in the evening and speaking to them live.

Return to Top
#143675 - 12/29/03 03:11 PM Re: Collection telephone calls
Rocky P Offline
Power Poster
Joined: Jun 2003
Posts: 7,439
Leaving messages almost caused a problem many years ago. A message was left to call the bank about the loan. Unfortunately, the spouse (who did not know about the debt) came home first and retrieved the message.
Integrity. With it, nothing else matters. Without it, nothing else matters.

Return to Top