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#143673 - 12/29/03 02:49 PM Collection telephone calls
Comply Offline
Gold Star
Joined: Oct 2003
Posts: 291
Looking for some good messages to leave on an answering machine. That will get the customer to actually return your call when bank employee is calling to collect a debt owed to bank. And stays away from any privacy violations.

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General Discussion
#143674 - 12/29/03 02:59 PM Re: Collection telephone calls
P*Q Offline

Power Poster
P*Q
Joined: May 2001
Posts: 8,458
Somewhere
We don't leave messages but most times they don't call back. We set aside a night or two per month and the person who makes the calls in the Loan Dept. stays until 8:00 p.m. or so to make calls. You get a much better success rate at reaching people in the evening and speaking to them live.

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#143675 - 12/29/03 03:11 PM Re: Collection telephone calls
Rocky P Offline
Power Poster
Joined: Jun 2003
Posts: 7,439
Florida
Leaving messages almost caused a problem many years ago. A message was left to call the bank about the loan. Unfortunately, the spouse (who did not know about the debt) came home first and retrieved the message.
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