So Dan and Randy, I agree with the statement about acknowledging the error, train and move on. What about refinancing the loan and setting up an escrow? I know this does not eliminate the original violation, but would this also be part of acknowledging the error?
Like I said, I know it doesn't fix it, but it is just another way of acknowledging the mistake. Of course, customers would have to be willing to do the refinance with the escrow, which would be a whole other issue, I suppose.